Privacy Policy

We committed to protecting your privacy. This policy outlines our personal information handling practices. When you give us personal information, we will treat it according to this policy.

What is personal information?

Personal information is any information that can be used to identify an individual, and may include, but is not limited to, name, email address, postal or other physical address, title, occupation, and other information required to provide a service, deliver a product, or carry out a transaction you have requested. Some of the reasons we collect your personal information include:

to provide a means of contact with you
to provide availability and booking data for your property/services
for registration and security of your information
to enable us to recognise and be sure it is you when you contact us
to provide a more personalised and meaningful service

How we use your personal information.

We will only use your personal information in the way we said we would when it was collected. We will not subsequently change the way your personal information is used without your consent. Some of the ways we may use your personal information include:

to provide the ability to create customised profiles and displays and view protected content, such as your Administration Menu
to provide the ability to contact you, and provide you with billing information and notifications
to provide customer/guest feedback
to provide you with a better Support Service
to meet contractual and legal obligations
we do NOT retain any details of your credit cards. This information is kept by our payment processor (WorldPay) to allow payment processing settlement and fraud checking. You can view their Privacy Policy on their web site

Accessing and updating your Personal Information

We need your help in keeping the personal information you have shared with us accurate and up to date. You can view and update your personal information online from you Administration Menu.

Security of your Personal Information

We are committed to protecting the personal information you give us. We use a combination of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure. We do not keep a plain copy of your password, it is encrypted as soon as we receive it and we are unable to re-create it into plain text once stored on our servers.

When we transfer sensitive personal data (for example, credit card information) over the Internet, we protect it using Secure Sockets Layer (SSL) encryption technology. Our payment partner is WorldPay who have a comprehensive Privacy Policy of their own.

While we try to protect your personal information, we cannot ensure the security of the information you transmit. We recommend you to take every precaution in protecting your personal information when you are on the Internet. For example, change your passwords often, use a combination of letters and numbers when creating passwords, and make sure you use a secure browser.

Cookies are small pieces of information stored by your computer when you access our site. We use both session and persistent cookies to operate our site and you will be unable to access many of the pages if you choose to disable cookies in your browser.

We use third parties to monitor web traffic, statistics, advertisement 'click-through', and other activities on our site. Such third parties may also use cookies

We also include web beacons in HTML-formatted e-mail newsletters in order to count how many newsletters (or particular articles, links, etc.) are being accessed.

Modern web browsers offer enhanced user controls for both first and third party cookies. Search for "cookies" under your web browser's Help menu for more information on cookie management features available to you.

Data Retention

We will not retain your personal information longer than is necessary to comply with legal, statistical and fiscal requirements, such as but not limited to, that required for validation of credit card charges.

Linked Web sites

Our web sites may provide links to other third-party web sites which are outside our control and not covered by this policy. We encourage you to review the privacy policies posted on these (and all) sites.

Availability Systems from Bookingcheck.