Booking Administration
New Bookings
You will be sent an email notification whenever someone places a booking with you. If you have our Full Service, your guest will have also been sent an acknowledgement email, and you will have had a copy of that.
You should now go to your Admin menu, List Bookings tab and confirm, or decline, the booking.
Lite service: You may wish to call or email your guest with details of how to pay the deposit/balance.
Full Service: The system will send an email confirmation when you confirm the booking. It will NOT send an email if you decline a booking as most proprietors would prefer to handle this delicate matter personally.
Viewing, confirming and declining bookings - View a video tutorial
There are a number of ways to view your bookings and these are listed on the List Bookings tab, please choose the appropriate option.
From the list of bookings, you can ‘Confirm’, ‘View’ or ‘Cancel’ bookings as appropriate.
When you select a booking in ‘View’ mode, you will also see the details of the guest and any payments due or made.
There is a ‘Print’ option from this screen also.
Cancellations - View a video tutorial
Select the ‘Cancel existing booking’ option from the Admin Menu/Direct Amend tab
Entering telephone and non-web bookings - View a video demo
You can enter Manual Bookings (ie those taken by phone or mail) or enter Blackout dates (dates when you don’t want bookings) from the Admin Menu/Direct Amend tab
Manual Bookings only ask for minimal details of the guest, and even these details are optional.
I keep getting reminders for outstanding bookings. Why?
The system will check at regular intervals for every booking over two days old that you have not confirmed and will send you an email reminder. It will continue to remind you until that booking is either confirmed, cancelled or the start date has passed.
If you do not wish to receive these reminders, please uncheck the box on, for Full Service and InSite Service clients, the Change System Options or, for Lite service clients, on Amend My Details. You will find these on the System tab of your Admin Menu.
Availability Systems from